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Operations Administrator

Operations Administrator

We’re a stable, fast-growing company with amazing opportunities to grow your career. Our products are leading the information security training industry and our customers are excited by what we offer. We have a diverse selection of instructor-led trainings online and in-person for our clients to choose from. Our SecurityIQ solution is helping our clients prepare their employees to shut down phishing scams and increase their information security awareness. We give them the knowledge they need to be confident things won’t slip through the cracks on their last line of defense, employees.

As a mid-market company, we’re not interested in office politics or the endless trials of corporate hierarchies and bureaucracy. We’re interested in getting things done. Our management teams are open to your suggestions and make sound decisions on helping us grow. It’s evident in the 450% growth we’ve seen over the past 4 years.   


Your Role

You’re a tech savvy administrative professional who is self-motivated and takes initiative. You take pride in your work and strive to create the best environment possible for our instructors and students, which means you’re capable of troubleshooting, providing support, and problem-solving on the fly. You are responsible for the administration of our company-wide Exam Certification Vendor Relationships, administration of our company-wide equipment shipping process in support of our national class schedule, and supporting the local InfoSec Branch office located at TBD VA-MD-DC.  You’re not afraid to take on new responsibilities and you love a challenge.

Your responsibilities

  • Execute on all tasks associated with our Exam Certification program to meet our certification program requirements while maintaining compliance with our Exam vendors.
  • Classroom Technical Set-Up:   Image and set up classroom machines for our classes
  • Live Online Helpdesk support for our customers attending classes remotely.
  • Instructor support during classes.
  • Pre-class technical support to sales and customers.
  • Ship, and track equipment in support of our national class schedule to include coordination with customers, vendors and fellow InfoSec team members.
  • Weekly scheduled activity to monitor remote learning platform for customer support needs.
  • Primary operations support for our local office needs including.
  • Perform other duties and responsibilities as assigned.


Your qualifications

  • Minimum High school diploma, 4 Year Degree preferred.
  • Five (5) years of experience in an office environment
  • Knowledge of General Office procedures with an emphasis on Customer Service
  • Proficiency with MS Office Suite (Word, Excel, and Outlook) a must
  • Excellent verbal and written communications skills
  • Ability to meet deadlines and work in a fast-paced environment
  • Multi-tasker with great time management skills
  • Self-directed and able to take on responsibilities with minimal supervision
  • Must be able to lift up to 25 pounds.


How to apply

If this sounds like the opportunity you’ve been looking for, apply right now! A real human being, me - Lorelei, will review your application and get back to you if you’re a good fit. If you’re unsure or have questions, feel free to reach out to me directly at I look forward to speaking with you soon!


About InfoSec Institute

InfoSec Institute was founded in 1998 by an expert team of information security instructors. Their goal was to build a business by offering the best possible training experience for students. We felt that by providing the best possible hands on training, the most practical for today’s demanding workplace requirements, that the business would grow by leaps and bounds. This original assumption proved true. InfoSec Institute has trained over 15,000 individuals. Unlike other training companies that have been founded by non-technical business persons, InfoSec Institute deeply understands the needs of today’s IT professionals and is best positioned to offer world class training.


InfoSec Institute is an equal opportunity employer.


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